Customer Service and Contact

Before you get in hot water give us a call!

Troubleshooting with expertise - benefit from our tele-service and consultation by our specialists.


EMA service hotline for troubleshooting


Service and contact (PDF | 41.32 KB | eng-US )

Business hours:

Monday - Thursday: 8 am to 16 pm

Friday: 8 am to 12 pm


Additional times of standby service

Monday - Thursday: 16 pm to 20 pm

Friday: 12 pm to 20 pm

Saturday: 8 am to 12 pm 


Please have the order number, which you can find on the nameplate, ready for processing.



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