Privacy policy

Privacy policy for the use of this website

This website is run by EMA Indutec GmbH, D-74909 Meckesheim, Petersbergstraße 9 (“We”). The following regulations contain information of how we, as responsible party, use your personal data for data processing in conjunction with this website.


1. Your personal data

When you visit this website, we will save the following information:

  • The pages you call-up on our website (URLs);
  • Date and clock time of your visit of this website;
  • Your IP-address; 
  • Name and version of your web browser; 
  • The website (URL) you have called-up prior to the visit of this website and some definite cookies (see para 2. below).


If you make use of our contact form, the information provided by you by filling-in the form will be processed by us (for instance, name, email address, message content). If you make use of our myAICHELIN service portal (“Service portal”), data made available by you by using the portal will also be processed by us (name, email address, required spare parts etc.).You are not obliged to provide such data when you fill-in the contact form or use the service portal. If, however, you do not provide your data, it will not be possible to contact us in this way or to use the advantages of our service portal.

2. Cookies

This website uses so-called cookies. Cookies are small text files which are saved on your computer when you visit a website. Cookies are principally used to provide additional information to the website users. For instance, they are useful for tracking your visit on the website and providing support for navigation; they also help you to continue where you left-off and/or save your preferences and settings for visiting the website. Cookies cannot access data on your computer and cannot read or change it.

Most of the cookies used on this website are so-called session cookies. As soon as you exit the website, they are automatically deleted. Permanent cookies, however, reside on your computer until you delete them from your browser. We use permanent cookies to recognise you again upon your next visit of our website.

If you want to control the cookies on your computer, you can adjust your browser settings so that you are informed when a website wants to install a cookie or you can block cookies altogether. Cookies already installed on your computer can be deleted at any time. Use the help function of your browser to get a relevant instruction for this.

However, we would like to point out here that any disable of cookies may have impacts on your online experience and/or that you cannot use the website in its entirety, as the case may be.

3. Google Analytics

This website makes use of the web analytics service “Google Analytics” provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google"). Google Analytics uses “Cookies”. These are text files saved on your computer so that the website may analyse the user behaviour.

Information collected by the cookie about the use of the website by you (among this, also your IP-address and the URLs of sites called-up) will be sent to Google and saved by Google on servers in the United States. We will not save your personal data collected in association with Google Analytics.

This website uses a function for IP-anonymisation provided by Google Analytics. Your IP-address is abbreviated / anonymised by Google as soon as it has been received. Google will use such information on our behalf for evaluating the users of this website, for preparing reports on the website activities for website providers and provide other services in conjunction with website activities and internet use to us. Google will not associate your IP-address with other data available with Google.

You may disable the use of cookies by making relevant settings on your browser. However, we would like to point out here that you can possibly not use the website in its entirety in this case. Moreover, you may prevent Google from saving and using your data by downloading and installing the following browser plug-in: You may also disable Google Analytics on this website by clicking on the following link. Thereby, a disable cookie is installed on your computer which prevents any future saving of your data when visiting this website:

Disable Google Analytics 

Further information regarding terms of use and privacy policy of Google can be found under or under

4. Web analytics tool etracker

On the service portal, this website uses services provided by etracker GmbH from Hamburg, Germany ( to analyse user data. Cookies are used there to ensure a statistical analysis of the use of this website by its visitors as well as the display of use-related contents or advertisements. etracker cookies do not contain any information to identify a user.

Data generated by etracker are exclusively processed and saved in Germany on behalf of the provider of this website and, therefore, are subject to the strict German and European privacy acts and standards. In this context, etracker was independently approved, certified and was awarded the data privacy seal ePrivacyseal.

Data processing takes place on the legal base of Article 6 Paragraph 1 lit f (legitimate interest) of the EU Basic Privacy Regulation (EU-DSGVO). Our legitimate interest includes steady optimisation of our online offer and our web presence. As the privacy of our visitors is of particular importance for us, the IP-address is anonymised by etracker as soon as possible and login and hardware identifications are converted by etracker into a unique code that is not assigned to a person. Any other use, combination with other data or transfer to third parties will not take place by etracker.

You may object to the aforesaid data processing at any time as far as it is personalised. Your objection will not have any disadvantageous consequences for you.

5. Purposes of processing your data

We will process your personal data as explained under para 1. for the following purposes:   

  • To provide this website to you and to further optimise and develop it at the same time;  
  • To respond to your inquiries;    
  • To provide the service portal to you, among this, also the provision of offers;   
  • To prepare user statistics;   
  • To detect, to prevent and check attacks on this website.

6. Legal basis of processing

Data processing takes place on the legal stipulations set forth in Article 6 Paragraph 1 lit f of the Basic Privacy Regulation (DSGVO) in order to meet the requirement mentioned under para 4. As regards any quotation request through our service portal, we will process your personal data in this context on the basis of its necessity for pre-contractual measures in respect of your inquiry (Article 6 Paragraph 1 lit b DSGVO).

7. Transfer of your personal data

For the purposes mentioned above, we will transfer your personal data to the following recipient:

- IT-service providers we use, 

- Our subsidiaries and partner companies as far as required to process your inquiries and to submit you a quotation.

Some of the recipients mentioned above are domiciled outside your country or process personal data outside your country. The privacy level in another country may be different from that valid in your country. However, we will transfer your personal data only to those countries for which the EU-Commission has decided that they have got an appropriate privacy level or we will take measures to ensure that all recipients have got an appropriate privacy level. This takes place, for instance, by concluding reasonable data transfer agreements on the basis of standard contractual clauses (2010/87/EC and/or 2004/915/EC). Such agreements can be accessed on request under

8. Retention periods

Your personal data collected automatically will be saved under normal circumstances for a period of three months. We will save such data only to the extent for a longer period as required by the detection of attacks on our website. In this context, we will save the personal data collected on your request for a period of seven years and such data we collect during the use of the service portal at least for the period during which you are registered on the portal. Thereafter, we will retain your personal data as long as legal retention period or potential legal claim are not statute-barred yet.

9. Your rights in conjunction with your personal data

As the law stands, you have, among other, the following rights (under the terms established by applicable law): (i) to verify which and which kind of personal data we possess about you and to request copies of such data, (ii) to request correction, completion or deletion of those personal data which are faulty or which were processed in non-respect of applicable regulations, (iii) to raise an objection against processing of our personal data under certain circumstances and for legal reasons or to revoke any previously given consent to process such data, (v) to request data portability, (vi) to know the identities of third parties to which your personal data has been transferred, and (vii) to file a complaint with the competent authority.

10. Our contact data

In case of inquiries or questions related to processing of your personal data, please contact:

EMA Indutec GmbH

D-74909 Meckesheim

Petersbergstraße 9


Last update: May 23th, 2018.

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